COURSE INTRODUCTION AND APPLICATION INFORMATION

Course Name
General Cabin Service Procedures
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
SHKH 204
Spring
2
2
3
5
Prerequisites
None
Course Language
Turkish
Course Type
Required
Course Level
Short Cycle
Mode of Delivery -
Teaching Methods and Techniques of the Course
Course Coordinator -
Course Lecturer(s)
Assistant(s) -
Course Objectives The aim of this course is to provide information about the general cabin service procedures and service equipment and practice on them.
Learning Outcomes The students who succeeded in this course;
  • will be able to learn service types, necessary refreshments and stationery materials
  • will be able to understand service procedures
  • will be able to learn the difference between the flight classes and appropriate courtesy
  • will be able to have practical skills in food and drink serving
  • will be able to decide the service type according to the time of day
Course Description Catering, cabin service equipment and procedures
Related Sustainable Development Goals

 



Course Category

 Core Courses
X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Required Materials
1 Passenger satisfaction -The Dimensions Of Service And Service - Cabin Crew Standards Of Behavior - Body Language And Effective Communication –Passenger oriented approach – You should pay special attention passenger Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:1
2 Service preparation, points to be considered when serving Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:1
3 The main factors in the planning of the offerings of the line profile are performed flight-flight time-time of departure and arrival times Passenger Profile eating habits - aircraft type and installation point offer Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:1
4 Catering supplies Issues to be considered during the installation and delivery Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:2
5 Alcoholic and non-alcoholic drinks -Drink service rules Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:2
6 Alcoholic and non-alcoholic drinks -Drink service rules Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:2
7 Midterm
8 Special dishes Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:3
9 Domestic Line Y/ C – B/C service Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:3
10 International Line Y/ C – B/C service Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:3
11 Study case -
12 Study case -
13 Study case
14 Study case
15 Evaluation of Term Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter: Evaluation.
16 Final Exam
Course Notes/Textbooks
Suggested Readings/Materials

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
1
30
Project
Seminar / Workshop
Oral Exam
Midterm
1
20
Final Exam
1
40
Total

Weighting of Semester Activities on the Final Grade
50
Weighting of End-of-Semester Activities on the Final Grade
50
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
(Including exam week: 16 x total hours)
16
2
32
Laboratory / Application Hours
(Including exam week: 16 x total hours)
16
Study Hours Out of Class
16
2
32
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
1
7
Project
Seminar / Workshop
7
Oral Exam
Midterms
1
10
Final Exams
1
10
    Total
91

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
 Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have knowledge of the management system and operation principle of the airlines.

 X
2

To have knowledge of basic aviation terminology, theory of flight / aerodynamics and meteorology.

 X
3

To have knowledge of member of the cabin crew duties / responsibilities, aviation standard operating rules and safety / security concepts.

 X
4

To perform proper and effective action for the first aid in aviation.

 X
5

To interfere all emergency cases that may occur in relation to transport and flight operations and the crowd control and management methods.

 X
6

To take responsibility as individuals and team members, open to criticism and work efficiently.

 X
7

To have information about diction and techniques announcement.

 X
8

To understand human factors in aviation, the environment, society, the effects of health conditions and the importance of the limits of human performance.

 X
9

To have knowledge of world geography and cultures.

 X
10

To realize the presentation within the framework of etiquette, the importance of the overall appearance, personal care and courtesy.

 X
11

To use a foreign language to track information related to the cabin services in the area of civil aviation.

 X

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest